BlackStone eIT is looking for a dedicated IT Support Engineer to join our team.

Key Responsibilities

• Provide first and second-level technical support for end users.
• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Microsoft Windows operating systems and business applications.
• Manage user accounts: permissions, email accounts, and access rights.
• Troubleshoot network connectivity issues including LAN, WAN, Wi‑Fi, VPN, DNS, and DHCP.
• Monitor and maintain IT infrastructure, servers, and network devices.
• Install software updates, security patches, and operating system upgrades.
• Respond to service requests and incidents through the ticketing system within defined SLAs.
• Escalate complex technical issues to senior engineers or vendors when required.
• Support virtualization environments such as VMware and Hyper‑V.