IT Support engineer | on site-Bristol | £28,000

Peaple Talent has partnered with a Construction engineering company looking for an IT support engineer!

Our client is looking for someone with IT support understanding and experience within customer service.

If that’s you then you could be exactly what they’re looking for!

The Role

You will be primarily responsible for 1st and second 2nd line support.

Based on site in the office in Bristol 5 days a week and be tasked with the following:

• Provide 1st line and 2nd line, hands‑on and remote support for issues raised by staff in the Bristol offices working to SLA thresholds.
• Raise incidents, service requests, changes and problems using the Cherwell service desk gathering appropriate detail to aid troubleshooting and resolution.
• Troubleshoot and resolve incidents, problems and service requests escalated from 1st line service desk staff in other offices working to ...