Monday–Friday, 9:00am–5:30pm (UK working hours) + rotational weekend standby Opportunity Our client is a rapidly growing technology services provider delivering IT, communications, and cybersecurity solutions to small and medium-sized businesses across the UK. Due to continued growth, they are looking to add a customer-focused IT Support Engineer (2nd Line) to their technical support team. This is an excellent opportunity for someone with service desk experience who enjoys problem‑solving and delivering high‑quality support. Location Durbanville, Cape Town Role You will act as a key point of contact for customers requiring technical assistance, providing remote support and occasionally attending client sites when required. This is a fast‑paced, customer‑facing role where you will be responsible for diagnosing issues, resolving tickets, and escalating more complex problems where necessary. Key Responsibilities Provide technical support via phone, email, and remote tools Diagnose and res...