IT Support Engineer (2nd / 3rd Line Support)

Northampton (Hybrid)

Monday – Friday, full time permanent

Up to £35,000 DOE

We are seeking an experienced IT Support Engineer with proven 2nd and 3rd Line Support expertise to join our clients growing team. The successful candidate will be responsible for resolving technical issues, maintaining IT infrastructure, supporting business-critical systems, and contributing to IT projects and continuous improvement initiatives.

This role requires strong troubleshooting skills across desktop, server, network, cloud, and security technologies, along with the ability to provide technical leadership and escalation support to 1st Line Service Desk teams.

Key Responsibilities:

Provide 2nd and 3rd Line technical support for users across multiple locations.
Investigate, troubleshoot, and resolve complex hardware, software, network, and infrastructure issues.
Act as an escalation point for Servic...