Required Skills

• 5 years of experience
• User Support & Issue Resolution -Strong troubleshooting skills (hardware, software, network) and communicate proactively with users regarding status, progress, and resolution
• Good understanding of Microsoft 365, Outlook, Teams, and Windows OS and other M365 Applications .
• Excellent communication and customer service mindset.
• Familiarity with helpdesk tools and ticketing platforms.
• Ability to manage pressure and prioritize issues based on business impact.
• Security framework and tools.
• Minimal escalations and consistent quality of service
• Device & Asset Handling
• Configure, deploy, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Maintain inventory of IT assets, accessories, and spares.
• Hardware Management like Printers, Meeting Room management