We are seeking an enthusiastic, autonomous, and forward-thinking IT Support & Automation Engineer (Level 2/3) to join our team. This is a dynamic role designed for an IT professional who excels at day-to-day Managed Services Provider (MSP) operations but is also eager to grow into modern cloud automation and AI initiatives.

You will be responsible for ensuring our daily IT infrastructure runs smoothly while taking full ownership of specialized projects—including exploring and implementing AI agents and Power Automate workflows as business needs evolve.

Key Responsabilities:
● Day-to-Day IT Support: Manage and resolve daily service desk tickets covering core infrastructure, including networking troubleshooting, printer setups, hardware, and standard user issues.
● M Management: Administer, troubleshoot, and optimize the Microsoft environment for users.
● Project Ownership: Take the lead on IT projects with little to ...