Responsibilities

• Provide technical support to users via phone, email, and chat
• Solve issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and geodatabases
• Record and update all cases in the system (CRM)
• Write and update knowledge articles for users and support team
• Report software issues or bugs for improvement
• You will identify challenges/opportunities and develop technical solutions through automation, scripting and engineering best practices
• Responsible of business-as-usual activity including global patching, windows feature deployment, Microsoft 365 Apps deployment process.

Job Requirements

• Bachelor’s degree in GIS, Geography, Environmental Science, Geoinformatics, Computer Science, or related field
• At least 1 year experience with ArcMap
• Strong English communication (spoken and written)
• 1-2 years o...