Description

+ Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers, and shop-floor systems

+ Troubleshoot and resolve hardware, software, and network-related issues in a timely manner

+ Support ERP users (e.g., troubleshooting access issues, basic navigation, reporting support, coordination with ERP teams/vendors)

+ Provision and deprovision user accounts, permissions, and access (Active Directory, Microsoft 365, ERP systems)

+ Assist with deployment, configuration, and maintenance of IT equipment across office and production environments

+ Support network connectivity (wired/wireless), including basic troubleshooting of switches, routers, and VLANs

+ Maintain and update IT documentation, asset inventory, and support procedures

+ Collaborate with cross-functional teams including production, engineering, and operations to resolve system issues

+ Assist with system upgrades, pa...