Responsibilities

• Renders technical support to address issues with the company’s software applications
• Coordinate with software supplier for elevation of unresolved user concerns
• Monitor pending concerns escalated to suppliers
• Responsible for testing of outsourced customized computer applications and coordinate directly with supplier to resolve problems
• Guides users in the use of company applications
• May be assigned as administrator for existing applications
• Evaluate/review available software applications in the market that may be applicable to the company
• Maintains/modifies/enhances existing systems in Progress
• Generates ad-hoc reports
• Assists employees with their computer-related tasks
• May be assigned to conduct computer literacy training for employees

Qualifications

• Must be a graduate of IT-related course
• Proficient in at least one program...