Job Purpose

To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures minimal disruption to business operations by delivering timely, professional, and effective support.

Key Responsibilities

• Provide first-line support for desktops, laptops, printers, mobile devices, and business applications
• Log, track, and manage incidents and service requests via the helpdesk/ticketing system
• Diagnose and resolve technical issues both remotely and on-site
• Escalate complex issues to second-line support, vendors, or system administrators
• Install, configure, and maintain hardware, software, and peripherals
• Set up user accounts, devices, and access rights in line with company procedures
• Assist with password resets, account lockouts, and access-related issue...