The IT Site Supervisor serves in a lead role for performing complex technical work in the support of servers, applications, and databases, and site infrastructure for the location. This position interfaces with corporate networks, PBX, Windows administration, database, and application teams in addressing specific problems/issues encountered within the location. Responsible for leading the IT Site Support Technicians in addressing specific problems encountered at your assigned call center.

DUTIES AND RESPONSIBILITIES

• Provides complex technical support in systems administration including installation, configuration and maintenance of enterprise software, applications, databases, and servers; researches, troubleshoots and resolves problems related to identity management, email, mobile devices, internet issues, document management, systems availability or performance, or related issues; ensures appropria...