About The Opportunity

• We are partnering with a greenfield organisation building its internal IT capability
• You’ll lead IT service operations and uplift the day‑to‑day end‑user experience
• Hands‑on leadership across incident, problem and change, plus service reporting
• Key focus on operational stability, service standards, and continuous improvement
• On‑site role in Hamilton—ideal for someone established in the Waikato region

What You’ll Bring

• Background in IT Service Delivery / Service Desk leadership / IT Operations
• Practical understanding of ITIL‑aligned processes (incident/problem/change/request)
• Confidence engaging stakeholders—calm, clear communication and expectation‑setting
• Experience coordinating vendors / MSPs and driving accountability to outcomes
• A “make it better” mindset—comfortable improving process without overcomplicating it