Job Title: IT Service Manager

Location: Midrand, Gauteng (hybrid as applicable)

Duration: 12 months

Job Summary

• The IT Service Manager is a key leadership role responsible for the end-to-end planning, delivery, performance, and continual improvement of IT services across the organisation.
• This position ensures that IT services are reliable, efficient, secure, and fully aligned with business objectives and user needs.
• Working closely with technical teams, business stakeholders, and external vendors, the IT Service Manager drives operational excellence, manages service levels (SLAs/OLAs), oversees incident/problem/change processes, and fosters a customer‑centric IT culture.
• The role has a strong emphasis on service strategy, operations, and continuous improvement.
• This is a strategic and hands‑on position that bridges technology and business, ensuring high availability, minimal downtime, and optim...