IT Service Manager Expert

Gosselies, Belgium
Full-time | Hybrid | T&M Contract
Start Date: 1 June 2026
Application Deadline: 21 May 2026
Contract Duration: 6–12 months (renewable)

We are looking for an experienced IT Service Management Expert to support and strengthen ITSM operations within a complex enterprise environment.

In this role, you will act as a senior consultant within the ITSM Center of Excellence, focusing on Incident, Problem, and Change Management processes. You will play a key role in operational stability, Major Incident coordination, continuous improvement, and the development of a mature Problem Management practice.

Key Responsibilities

Incident & Major Incident Management

• Supervise end-to-end Incident Management processes
• Coordinate multi-team and vendor incident resolution activities
• Ensure ticket quality, classification, prioritisation, and SLA/OLA compliance <...