• Salary: £25,575 to £28,532 per annum (inclusive of allowances)
• Location: Civic Centre, Gravesend
• Status: Permanent
• Hours: 37 hours per week
• Closing date: 14 June 2026

The role

Passionate about IT? Ready to turn that into a career?

We’re looking for a highly motivated IT Service Desk Technician (1st line) to deliver first-class, customer‑focused technical support to over 550 users.

As an IT Service Desk Technician (1st line) you’ll be the first point of contact and responsible for initial troubleshooting. You’ll handle queries via our service desk system, phone, email, Microsoft Teams, and in person.

You will be encouraged to continue your professional development by sitting certification‑based training such as CompTIA certification pathways including A+, N+ and S+.

You’ll have excellent communication skills, being able to explain technical issues in plain English, and show empathy and pati...