Job Description
ASRC Federal is currently seeking an IT Service Desk Specialist-II to support an upcoming DHA contract. This work will be located onsite in San Antonio, TX.
This position is contingent based on the successful award of contract to ASRC Federal.
RESPONSIBILITIES
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours.
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