BBI exists to help our customers create advances that improve health and save lives. We are seeking an IT Service Desk Specialist to join our team. This is a permanent, full-time position based at our site in Crumlin. Join our team: advancing health, together.

The Role

The IT Service Desk Specialist serves as the primary point of contact for all technology needs across the organisation. This role is responsible for rapid triage, resolving Tier 1 infrastructure and internal application requests, and managing the lifecycle of support tickets. Acting as a customer-focused problem solver, this role leverages internal knowledge bases for first-contact resolution and actively manages support escalations with third-party software vendors to ensure minimal disruption to business operations.

Responsibilities

• Act as the single point of contact across all company locations, providing comprehensive 1st line support for both IT infrastructure and internal ...