Overview

IT Service Desk | Bilingual English - Japanese

IT ServiceDesk (Nihongo/Japanese)

Responsibilities

• Agent acts as the first point of contact, providing Level 1 technical support via phone, email, or chat to Japanese-speaking users.
• Key responsibilities include troubleshooting software/hardware issues, managing user accounts, ticketing, and escalating complex problems while ensuring high-quality customer service in Japanese (N1/N2 level) and English

Qualifications

• Experience & Background: Minimum 1–2 years IT Service Desk experience (international account)
• Strong communication skills (good to excellent English)
• Educational Background: High School Graduate (Old Curriculum)
• Senior High School Graduate
• Associate Graduate (2 years)
• College Graduate (must present diploma)
• Required Technical Skills: ServiceNow (SNOW) & Active Directory (A...