IT Service Desk Analyst - Fareham 3 days / 2 days remote - up to £42,500 plus benefits

Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service?

We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience.

Key Responsibilities

Provide first-line IT support via phone, email, self-service portal and in person.
Log, prioritise and manage incidents and service requests within the ITSM system.
Diagnose and resolve hardware, software, desktop, laptop and mobile device issues.
Escalate complex incidents where required and keep users informed throughout
Work closely with wider IT teams to ensure timely resol...