we will provide training on its operation processes and proprietary software



The engineer would be required to respond to, troubleshoot and provide IT support on tickets, chats, and phone calls.

This will include requests such as:

• 
  

  Operating System and Software Troubleshooting

  
  


• 
  

  Installation, removal of Software

  
  


• 
  

  Account login; access requests and issues

  
  


• 
  

  Remote hardware troubleshooting of equipment such as keyboard, mouse, headset, monitors, PC

  
  


• 
  

  Mobile equipment support of laptops, smartphones, MIFI devices

  
  


• 
  

  Networking and connectivity issues

  
  


• 
  

  Follow the sun support coverage in ...