IT Service Desk Analyst - 1st line support
- Liverpool/Remote.
- £120 per day PAYE
- 3 Month rolling contract
Leading professional services company is actively recruiting for an experienced 1st Line support Analyst/Service Desk Analyst to join a dynamic and friendly team. Joining a team of 18, the IT Service Desk Analyst/1st Line support Analyst will be:
- Providing customer centred support to provide call handling (20 calls per day, 16 resolved min), ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements
- Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropr...