IT Service Desk Analyst - Salary upto 45K. Virtual Interview

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Description

• Provide first-line support for IT service requests and incidents.
• Analyze and resolve technical issues for end-users efficiently.
• Document and track issues in the service management system for audits and reporting.
• Collaborate with IT teams to improve service delivery and user experience.
• Assist in the development and training of team members on new technologies.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: 5–8 years of relevant IT support experience.
• Skills and Competencies: Proficiency in troubleshooting hardware and software issues.
• Skills and Competencies: Strong communication and customer service skills.
• Qualities an...