Description

• Serve as the first point of contact for IT support for internal users.
• Diagnose and resolve hardware and software issues via phone, email, and in-person.
• Document and track incidents and requests in the IT service management system.
• Provide exceptional customer service and support to ensure user satisfaction.
• Collaborate with other IT teams to escalate and resolve complex issues.

Requirements

• Educational Qualifications: Bachelors degree in Information Technology or a related field.
• Experience Level: 3-5 years of experience in an IT support role.
• Skills and Competencies: Proficient in Windows and Mac operating systems, and standard Microsoft applications.
• Responsibilities and Duties: Ability to manage multiple priorities and tasks effectively.
• Qualities and Traits: Strong analytical skills and excellent communication abilities.
• Worki...