Here at Scotts Miracle-Gro there is no such thing as a typical day.Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace.Below are details on an open job.If the role interests you and you would like to be considered we encourage you to apply!
We are looking for a IT Service Desk Agent II who will join our team.ResponsibilitiesTechnical SupportProvide first-line technical support to end-users via phone, email, or chat.Troubleshoot and resolve hardware and software issues efficiently.Escalate complex technical issues to senior support staff or relevant teams.Incident ManagementSupport users through the resolution of self-service or agent created incidents.Properly categorize and prioritize incidents in ServiceNow.Monitor and track the resolution progress, ensuring timely updates to users.Escalate incidents to Tier 2/3 teams as applicable and in accordance with documented policies.Service Request ManagementAssist with the submission of ser...