We are representing our client, a leading service provider offering IT solutions services, to look for an experienced IT Service Delivery Manager to compement the existing team. The SDM is responsible for the successful planning, execution, and delivery of IT solutions that directly support and advance key business objectives. This role requires a hybrid professional who excels at capturing and documenting functional requirements while simultaneously managing the technical delivery lifecycle and ensuring ongoing service excellence.

Responsibilities

• Coordinate & manage internal development teams, external vendors, and cross-functional teams (e.g., Infrastructure, Security, Data).
• Monitor and report on key service metrics, including Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), for assigned applications and services.
• Lead workshops and discovery sessions with business stakeholders to comprehensively capture, ana...