Our client, an engineering consultancy working across sectors, is currently seeking a proactive and experienced IT Service Delivery Manager to join their team. This permanent role offers a blend of office-based work (three days per week) with occasional travel, focusing on overseeing the performance, governance, and continuous improvement of IT services.
Key Responsibilities:
Service & Supplier Management
- Manage relationships with external MSPs and IT suppliers
- Monitor and drive performance against SLAs and KPIs
- Lead regular service reviews and ensure alignment with business objectives
Helpdesk & Service Operations
- Oversee IT helpdesk operations, ensuring effective incident resolution
- Track performance, escalations, and root cause analysis
- Identify trends and drive continuous improvement initiatives
Technical Oversight & Support