Lead IT operations across multiple office locations with Aecon. As an experienced IT leader, you'll oversee operational support and team management to ensure top-notch service delivery.
As the IT Operations Team Lead, you will provide day-to-day oversight of operational support across various office locations. This role involves leading a team focused on end-user services, managing incidents and requests, and ensuring operational health. Your leadership will drive efficiency and excellence within the IT operational landscape.
Key Responsibilities:
• Lead IT Operations team for daily support and services
• Provide coaching and training to team members
• Act as an escalation point for complex IT issues
• Coordinate end-user services and equipment management
• Ensure adherence to ITSM processes and track operational metrics
Requirements:
• Post-secondary education in IT or related field
• Proven experience leading IT support teams
• Strong understanding of...