Role: IT Operations Support Analyst
Type: Contract (6 Months)
Location: Northwich, UK
Work Model: Fully Onsite (5 days in office)
Payrate: 18 GBP/hr on PAYE

What You'll Do:

Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.What We're Looking For:

Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required.
Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher edu...