IT Operations Manager and Systems Administrator

Hands-On IT Operations, Help Desk, Identity, Access, SSO, and Security Administration

Role Summary

The IT Operations Manager and Systems Administrator is a hands-on role responsible for running day-to-day IT operations while improving the company’s systems, access controls, support processes, and security posture.

The right person must be comfortable personally doing the work: resolving tickets, managing the Help Desk, provisioning and deprovisioning users, configuring SSO, maintaining Microsoft 365, managing devices, cleaning up access, supporting security controls, and tracking which systems exist and who has access to them.

This role requires someone who can both manage IT support associates and jump into the queue, troubleshoot issues, document processes, clean up systems, and execute operational improvements. Success will come from stronger control over users, devices, applications, access, and...