Must be a recent Graduate within ast two years. 

Job Title:IT Operations Team Graduate

The IT Operations Team Graduate is a member of the highly motivated, customer-focussed Service Desk Team, responsible for provision of IT service desk and associated capabilities across the business units. The role holder is the first point of contact for all staff with an IT question or problem, and works closely with all staff, the in-house IT team and 3rd party suppliers for day-to-day provision of IT end-user support. The IT Operations Team Graduate also works with the IT Infrastructure and Change teams to assist in projects and portfolios of change, providing insight into business requirements and use of applications/services, and testing.

Opportunities will also be provided to work as a member of the IT Infrastructure team on projects and ongoing activities during the placement.

Key measures for the role include high customer satisfaction, achievement of service leve...