Key Responsibilities

End-User & Desktop Support

• Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals.
• Configure, deploy, and troubleshoot Windows systems.
• Install, configure, and support printers, scanners, and related hardware.
• Set up and troubleshoot mobile devices (iOS and Android).

Conference Support

• Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware.
• Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype).
• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

Software & Application Support

• Configure, support, and troubleshoot in-house applications and software syst...