• Experience with end users.

• Monitor and process tickets / incidents.

• Act as central point of contact as part of end user support.

• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.

• Maintain, configure, install, and monitor printers including centralized management software.

• Perform equipment install-move-add-change operational processes as needed by the businesses.

• Analyze and recommend new technology, upgrades, and services for end users.

• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.

• Rotation of on-call schedule for after-hours support.

• Participate in various IT and business projects.

• Management and support of mobile computing devices (phones, tablets) and UMTS (contract manage...