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Job Title: IT Infra Specialist
Work Location: Pune
Relevant experience required (in years): About 7 years of industry experience in IT Support, Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
Required Skills, Competencies & Responsibilities:
This role carves out the best in providing IT services to global customers and yet catering to the demands of local IT Support.
Possesses a solid technical foundation (IT Infrastructure) and handles a range of issues with minimal guidance.
Collaborating with peers before escalating within the tiered support model.
Shares knowledge with junior team members and contributes to digital enablement by piloting new tools and sharing insights. Demonstrates strong proficiency in productivity tools. Actively assists in planning and delive...