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KNOWLEDGE COMPUTERS PTE. LTD. | singapore, Singapore | Posted June 29, 2026
Position Overview
Job Description - Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
- Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
- Create / update and track ticket in ticketing tool to closure observing SLA commitments
- Escalate when necessary in accordance to escalation matrix
- Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
- Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
- Liaise and work closely with customer to address service concerns and to solve technical problems.
- Work with technical team to resolve...