Responsibilities

• Interact with customers and provide prompt assistance to address their needs.
• Gather customer information, analyze symptoms, and diagnose technical issues.
• Follow up with customers and schedule call backs when necessary to ensure issue resolution.

Job Qualifications

• Minimum 1 year of experience in IT Helpdesk support.
• Proficient in spreadsheets and word processing software .
• Strong knowledge of Microsoft Windows operating systems.
• Experience working with network environments in a professional setting.
• Familiarity with other operating systems (Linux, macOS) is preferred.
• Hands-on experience with server administration (Windows or macOS) is an advantage.
• Ability to troubleshoot hardware and software issues effectively.
• Fresh graduates with a strong technical ba...