IT Helpdesk Manager

* Location: South Wales (Office based)

* Salary: £50,000 per annum

* Industry: IT Managed Service Provider

* Position Type: Full-time

The Role

We are recruiting for a rapidly expanding Managed Service Provider (MSP), who is seeking an experienced and inspiring IT Helpdesk Manager.

In this pivotal role, you will lead a dedicated team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the delivery of high-quality service and support to external business partners. While this is a leadership position and you will not be actively resolving day-to-day helpdesk tickets, having strong, up-to-date technical expertise is essential. A robust foundation in Microsoft 365, networking, and infrastructure is vital for establishing immediate credibility and earning the buy-in of the highly skilled engineers under your leadership.

Why This Role Stands Out

If you are looking for an environment that...