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VTal Technology Solutions LLC | Belmont, California, United States | Posted May 16, 2026
Position Overview
Seeking to hire an IT helpdesk consultant for a leading higher education IT services company, supporting an educational organization located in Belmont CA.Key Responsibilities:
- Provide first-level technical support for faculty, staff, and students via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to desktops, laptops, printers, networks, and software applications.
- Support classroom and event Audio-Visual (AV) setups, ensuring smooth operation of conferencing tools and presentation equipment.
- Log, track, and document all incidents and requests in the ticketing system, escalating as necessary to higher-tier or remote support teams.
- Assist in the setup, configuration, and maintenance of workstations, user accounts, and peripheral devices.
- Ensure timely delivery of support in line with Service Level Agreements (SLAs) and clie...