Job Description: IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our team and deliver top-tier technical support to our users. As the first line of IT customer support , you will handle requests through phone, email, and chat, ensuring issues are resolved efficiently and professionally.

Key Responsibilities:

• Serve as the initial point of contact for end-users, providing technical support via phone, email, or chat.

• Diagnose and resolve hardware and software problems using remote tools to deliver real-time solutions.

• Accurately log and update support requests in the ticketing system to ensure visibility, performance tracking, and knowledge sharing.

• Escalate complex technical issues to senior IT staff with detailed information to support faster resolutions.

• Conduct follow-ups with users to confirm resolution and main...