Responsibilities

• On-site Field Support : Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
• New Machine Setup : Install and configure new IT equipment, ensuring proper integration with existing systems.
• Asset Transfer & Conversion : Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
• Initial Setup for Specific Systems : Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.
• Standalone Desktop & Laptop Hardening & Patching : Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.
• Printer/Scanner Setup and Troubleshooting : Set up and troubleshoot printers and scanners.