IT Desktop and Network Support Dispatch Pietermaritzburg, South Africa

Pietermaritzburg, South Africa | Posted on 01/06/2026

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification. <...