Job Description Education and Certification Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred. Relevant certifications, such as ITIL (Information Technology Infrastructure Library), Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, and others related to specific technologies. Technical Skills Microsoft 365: In-depth knowledge and experience with Microsoft 365 suite, including Exchange Online, Share Point, One Drive, Teams, and other related services. Ability to implement and manage security features in Microsoft 365. Firewalls Expertise in configuring, managing, and troubleshooting firewalls for network security. Familiarity with popular firewall solutions, such as Cisco, Sophos, Mikrotik, or Fortinet. Desktop Support Proficiency in providing desktop support, including troubleshooting hardware and software issues for both Windows and potentially Mac system...