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IT Customer Experience Specialist & ITIL Certified 80-100% (m/w/d)

The Adecco Group | zürich, Switzerland | Posted June 22, 2026

Position Overview

About the role

Our ITD Infrastructure & Operations team is looking to strengthen its workforce and is currently seeking a profile capable of managing multiple projects in parallel in a role that requires a high level of rigor and organization. You will work closely with various internal teams as well as with clients. Fluency in German and English, you will thrive in a fast-paced, dynamic, and constantly evolving environment.

What you’ll be doing

  • Gives the best possible customer service to Colleagues
  • Responsible for overall customer feedback
  • Represent the interest of the users who will use project/program outputs
  • Represent interest in vendor service reviews
  • Drive operationally the on-site services and quality
  • SPOC for Escalations including VIP
  • Drive vendors through DSAT / KPIs / SLAs / XLAs review and improvement plans

About you

  • Minimum of 3 years’ experien...

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