IT Business Support Analyst

Application Deadline: 26 June 2026

Department: IT

Employment Type: Permanent - Full Time

Location: London

Description

The primary purpose of the role is to provide a service to the business and rapidly resolve technical issues as part of the group service desk supporting staff based in London, Bermuda, Australia and those working from home.

Please note that this role requires full-time office attendance, five days per week.

Specific Responsibilities

• Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
• Ownership of Incidents, Service Requests, Problems and Change Requests
• Windows build and deployment tools, such as MDT, Autopilot
• Manage tickets via ITSM software ServiceNow
• Troubleshoot RDS issues
• Troubl...