IT Business Analyst — Salesforce (Software CRM)

As an IT Business Analyst, you'll be the vital bridge between business needs and technology solutions, turning business ideas and challenges into meaningful, user centric outcomes. You'll build a strong understanding of both business processes and IT systems, allowing you to confidently analyze requirements and translate them into practical, sustainable solutions that deliver real value.
In this role, you'll be part of the Salesforce Software CRM Team within the Marketing & Sales IT team in Hilti Global IT. The Software CRM team is responsible for managing the end to end CRM processes that support software sales development, lead management, opportunity handling, renewals, and account management across global markets. You'll contribute to initiatives that drive software subscription growth, streamline sales operations, and enable Sales Development Managers (SDMs) and marketing operations teams to effectively ma...