IT Support Analyst / Application Support Engineer

Responsibilities

Technical & Functional Support

• Provide Level 3 technical and functional support for calculation and business-critical systems.

• Assist users in troubleshooting system issues and resolving technical concerns.

• Analyze incidents, identify root causes, and recommend effective solutions to improve system efficiency.

• Follow ITIL-based processes for incident, problem, and change management.

• Drive continuous improvement initiatives to maintain system performance, stability, and availability.

Implementation & Deployment

• Perform pre-production setup, system integration, and non-regression testing prior to production deployment.

• Support software upgrades, enhancements, and new implementations.

• Deploy and configure new cu...