Key Responsibilities

1. End-User Support (Tier 1–2)

   This calls for being “go-to” tech support for the team, handling everything from laptop issues and Wi-Fi glitches to printer mishaps and login resets. Responsiveness and patience are key, as is the ability to juggle simple tickets with the occasional urgent escalation.

   • Provide timely tech support to all HQ staff — laptops, Wi-Fi, printers, email, and software troubleshooting
   • Set up new users, install necessary software, and configure devices
   • Resolve hardware, OS, or connectivity issues in person or remotely
2. Google Workspace & Shared Drive Management

   You’ll take ownership of our Google Workspace — user accounts, email aliases, Groups, and Shared Drives. A big part of your role will be reorganizing and enforcing structure in our cloud file storage for clarity, secure, and easy to navigate for everyone.

   • Administer Google Wor...