1. USER MANAGEMENT: CREATE, MODIFY AND DEACTIVATE USER ACCOUNTS, PROFILES,

AND PERMISSION SETS AS NEEDED. ENSURE USER ACCESS AND SECURITY ARE

MAINTAINED ACCORDING TO BEST PRACTICES.

2. SANDBOX MANAGEMENT: CREATE AND MANAGE SANDBOX ENVIRONMENTS FOR

DEVELOPMENT, TESTING AND QUALITY ASSURANCE PURPOSES. COLLABORATE WITH THE

DEVELOPMENT TEAM TO PROMOTE CODE MODIFICATIONS AND UPDATES BETWEEN

ENVIRONMENTS.

3. WORKFLOW MONITORING: MONITOR WORKFLOW QUEUES AND AUTOMATION PROCESSES

TO ENSURE THEY ARE FUNCTIONING AS INTENDED. TROUBLESHOOT AND RESOLVE AND

WORKFLOW-RELATED ISSUES PROMPTLY.

4. EXTERNAL INTEGRATIONS: COLLABORATE WITH TEAMS RESPONSIBLE FOR EXTERNAL

INTEGRATIONS, SUCH AS AWS CONNECT, SERVICE NOW, AND AZURE AD. CONFIGURE AND

MAINTAIN THESE INTEGRATIONS TO ENSURE DATA SYNCHRONIZATION AND SYSTEM

INTEROPERABILITY.

5. IDENTITY PROVIDER ...