Provide world-class customer support for NRTC ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• Access information from multiple sources using various computer applications
• Analyze and resolve issues according to specific client requirements
• Work in fast paced call center setting
• Accurately document details of support with proper information
• Follow standard policy and procedure for performing specific service...