Enhance customer satisfaction as a Technical Support Specialist in our vibrant island community. Deliver exceptional service by resolving hardware and software issues effectively.
In this role, you will be providing first-line technical support with over 2 years of experience required. Your strong knowledge of Windows and networking, along with your effective communication skills, will be essential in troubleshooting and assisting clients while maintaining accurate records.
Key Responsibilities:
• Provide first-line technical support via various communication methods
• Troubleshoot and resolve hardware, software, and network issues
• Document all support interactions and maintain logs
• Perform basic system maintenance and regular updates
• Assist with IT equipment setup and configurations
Requirements:
• Minimum of 2 years technical support experience
• Strong understanding of Windows and basic networking
• Excellent problem-solving and communication a...