Job Description
Day to Day:
• Serve as a Level 4 escalation point for complex Yardi-related issues
• Support high-level troubleshooting (issues may take hours, days, or weeks to resolve)
• Monitor and manage escalated tickets (10–15/week, lower volume but high complexity)
• Work on:
o Bank/file feeds (ex: positive pay, integrations)
o Vendor/system integrations within Yardi
o Security/permissions analysis and configuration
o Audit requests (logs, controls, data validation)
• Act as a Yardi system administrator:
o Implement high-level configuration changes
o Make judgment calls on technical feasibility
• Collaborate with:
o Level 2 support teams
o Business analysts + development teams
o Business stakeholders across varying technical skill levels

Insight Global is seeking a Junior Solutions Architect for a top commercial real estate services organization. This individual will act as a high-level escalation point and system administ...